Terms of service

1 - Introduction

The company FRANCESCHETTI S.r.l., with registered office at Via Fermana Nord, 95 - 63812 Montegranaro (FM) - Italy, VAT number 00985770445, is the owner of the T-Switch brand, which it markets and distributes through authorized retailers and via the website www.t-switch.com (hereinafter referred to as the "Site"), of which it is the owner.
These general sales conditions (hereinafter General Conditions) govern the purchase of products from the company Franceschetti srl (hereinafter Products), made remotely via telematic means through the Site. Such purchases are reserved for users of the Site who intend to use the Product sales services (hereinafter Customers).
The Customer is required to inform and review these General Conditions before completing the purchase on the Site. Such information, in fact, is to be understood as read, understood, and fully accepted by the Customer at the time of placing an order.
The Customer must therefore adhere to these General Conditions and consider Franceschetti srl exempt from any conditions other than those in force not previously agreed in writing.

2 - Products

The Products available on the Site for online purchase are footwear and fashion accessories.
All Products are subject to availability at the time. Franceschetti srl reserves the right to vary at any time the limits on the quantities and/or types of merchandise available for purchase on the Site.
The Customer will be informed if their order is unfulfillable due to the unavailability of the ordered product.

3 - Prices

The prices of the Products are expressed on the Site in € (Euro) and are inclusive of VAT. In countries where the transaction is not subject to VAT, the price will be displayed net of taxes. Delivery costs are excluded, unless otherwise expressly indicated.
Franceschetti srl constantly verifies that all prices indicated on the Site are correct, although this does not guarantee the absence of errors. In the event of an error in the price of a product, Franceschetti srl will give the Customer the opportunity to confirm the purchase of the Products at the correct price or to cancel it.

4 - Promotions

Franceschetti srl reserves the right to offer special sales conditions or promotions on the Products available on its Site. The conditions applied to promotions will be governed from time to time by Franceschetti srl through specific communications to its Customers. In the absence of different regulations, these General Conditions will be deemed applicable.

5 - Registration

To complete a purchase on the Site, registration is necessary. The procedure for registering on the Site requires filling out an electronic form, the fields of which must be filled in with the Customer's personal data and their email address. This data will be processed in accordance with current privacy protection regulations. Following registration, the Customer will have a personal account to which they can access through their username and password.
The assignment of these credentials guarantees the Customer anonymous identification. It is the Customer's responsibility not to disclose their password to third parties for any reason.
The Customer shall be held responsible for any irregular actions and behaviors contrary to current regulations or these General Terms and Conditions committed by anyone using their personal account on their behalf. The Customer is required to promptly report to Franceschetti srl any theft, loss, or misplacement of the password, as well as any improper use by third parties of the account or its password that they become aware of.

6 - Purchase Method

The essential characteristics and prices of the Products are reported in the offer relating to each individual Product on the Site.
To purchase the Products, the Customer must complete and send the electronic purchase order form to Franceschetti srl, following the instructions on the Site. The Customer must place the product in the "shopping bag" and, after viewing and accepting the contribution for delivery charges, as well as the General Conditions, the Privacy Policy, and the conditions on the right of withdrawal, must select the desired payment type and choose the "buy" option.
Orders can be placed after registering and creating a personal customer account, as described in the preceding paragraphs, by following the steps and instructions specified on the Website itself or by accessing the system through the checkout method.

7 - Conclusion of the Contract

The display of Products on the Site does not constitute a contractual offer by Franceschetti, but a mere invitation to propose. The order sent by the Customer, by clicking the button labeled "buy" within the "Review order" section (“Order”) constitutes a contractual purchase proposal. After receiving the Order from the Customer, Franceschetti will send an email communication to the address provided by the Customer, confirming receipt of the Order and specifying its details (“Order Receipt Confirmation”). This Order Receipt Confirmation does not constitute acceptance of the Customer's Order, but merely informs the Customer that Franceschetti has correctly received the Order. The purchase contract between the Customer and Franceschetti is concluded only when Franceschetti communicates to the Customer via email that the Order has been accepted and the Product has been shipped (“Shipment Confirmation”).

8 - Payment Method

The Customer can make payment for the price of the Products and related delivery charges by credit card or PayPal.
Franceschetti srl accepts payments made by credit card.
In order to prevent internet fraud, payment made through the Site is managed online by the bank concerned through the tools offered by the Visa - MasterCard - American Express circuit. This company is responsible for the secure storage and automatic processing in a protected environment of the information relating to each order, including financial information. All financial information, such as credit card number, expiration date, etc., is directly managed by the Visa - MasterCard - American Express circuit, which guarantees the security of online transactions. Franceschetti srl never becomes aware of the details of the credit card and is therefore unable to store or retain them in any way.
The transaction will be charged to the Customer's credit card only after the credit card data has been verified, authorization for the charge has been received from the company issuing the credit card used by the Customer, the availability of the Product has been confirmed by Franceschetti srl, and therefore after the order is ready to be processed.

9 - Shipping and Taxes

Franceschetti srl ships with the DDP (Delivery Duty Paid) formula to EU countries, so in these destinations, the goods will arrive directly at the indicated location without having to pay anything in addition to what was paid at the time of ordering. For all other countries, the DDU (Delivery Duty Unpaid) formula is used, so the courier may present a separate invoice requesting payment of the duties and taxes required by local authorities.
If the shipping address of the goods is in a country that is part of the European Community, the goods are subject to VAT (21%); if the shipping address of the goods is in a country NOT part of the European Community, pursuant to Art. 8, c. 1, lett. a) - 21 - 23, D.P.R. n. 633/1972, the goods are not subject to VAT. Any customs duties and taxes will be calculated and applied by the customs authorities.

10 - Transport and Delivery

For the delivery of their purchases, the Customer can choose their residence or domicile, workplace, or the private address of a natural person of their choice. For security reasons, deliveries will not be made to post office boxes, and the order will not be processed.
For each order placed on the Site, Franceschetti srl issues a receipt or invoice for the goods shipped, sending it to the order holder, in accordance with Legislative Decree 445/2000 and Legislative Decree 52/2004. The information provided by the Customer at the time of the order is valid for the issuance of the receipt or invoice. No changes to the invoice/receipt will be possible after it has been issued.
Le spese di consegna sono a carico del Cliente e sono distintamente evidenziate nel modulo d’ordine. Esse possono variare in ragione della modalità di spedizione prescelta e del luogo di destinazione dei Prodotti. Delivery charges are borne by the Customer and are clearly indicated on the order form. They may vary depending on the chosen shipping method and the destination of the Products.
Purchases will be delivered by UPS courier or EMS/QPE service, depending on the destination, and will be dispatched on the next working day following the order completion date.
Orders will be processed and delivered from Monday to Friday, excluding holidays and national holidays. Franceschetti srl is not responsible for unforeseeable delays, provided that, except in cases of force majeure, the Products will be delivered within a maximum period of 15 (fifteen) working days from the day following the date on which the Customer transmitted the order to Franceschetti srl.
For the delivery of the goods, the presence of the Customer or their representative at the recipient's address indicated in the order is necessary. At the time of delivery of the goods by the Courier, the Customer is required to check that the packaging is intact, not damaged, wet, or otherwise altered, including the closing materials. Any damage to the packaging and/or the product or the non-correspondence of the number of packages or indications must be immediately contested by making a written control reservation on the Courier's delivery proof. Once the Courier's document has been signed, the Customer cannot raise any objections regarding the external characteristics of what has been delivered.
If it is not possible to deliver the ordered goods due to the subsequent unavailability, even temporary, of the Products, Franceschetti srl will promptly notify the Customer, and in any case not later than 15 (fifteen) days, by email. The amount already paid by the Customer will be refunded as soon as possible, and in any case not later than 30 (thirty) days from the receipt of the purchase order.

11 - Shipping Number

Franceschetti srl will send the Customer an email confirmation once the Products have been shipped.
In order to ensure the security of the Product delivery, Franceschetti srl will keep the shipping number of each delivery made.

12 - Returns, Cancellation of Orders, and Right of Withdrawal

Franceschetti srl aims to guarantee complete customer satisfaction.
Franceschetti srl will refund the cost of Products returned by the Customer unused and undamaged, accompanied by the relevant invoice/receipt. The costs incurred by Franceschetti srl for any customs clearance of the returned goods will be deducted from the refund amount.
Refunds will be made using the same payment method used for the purchase.
The purchased goods can be returned within a maximum of 15 (fifteen) days from the date of delivery. Delivery costs are non-refundable.
The delivery costs for the return of the Products are borne by the Customer; any costs incurred by the Customer for the return will not be refundable.
Franceschetti srl reserves the right to refuse the return of those Products that do not comply with the requirements mentioned above.
Franceschetti srl will endeavor to refund the Customer promptly within and no later than 30 days from the date of receipt of the written order for cancellation and return of the product.
Franceschetti srl will send an email notification once the refund has been made. It is recommended to ship the Products to be returned using an insured courier for tracking purposes. Franceschetti srl will not be liable for refunding or compensating for those returned products that have been lost, stolen, or damaged. Pursuant to Art. 64 of Legislative Decree no. 206/2005, the Customer has the right to withdraw from the contract without any penalty and without specifying the reason within the period of 15 (fifteen) working days from the date of receipt of the Products, subject to what is provided in the following paragraphs. To exercise the right of withdrawal, the Customer must send to the following email address commerciale@franceschetti.it, a written communication containing:
- the expression of the will to exercise the right of withdrawal under art. 64 of Legislative Decree 206/2005;
- the indication of the Products for which the Customer intends to exercise the right of withdrawal;
- the progressive order number issued at the time of purchase.
The communication can be sent within the aforementioned period of 15 (fifteen) working days also by telegram, telex, fax, provided that it is confirmed by registered letter with return receipt within the following 48 hours.
If the Customer wishes to modify or cancel the order submitted, they must send an email to commerciale@franceschetti.it, within 24 hours from when it was placed.
Franceschetti srl will do its best to meet the Customer's request. However, once the Product has been shipped, the order cannot be canceled or modified until the shipped merchandise has been returned to Franceschetti srl.

13 - Liability for Defects

Where the Customer believes that the Product is not in conformity with the Contract or is affected by defects, they must promptly notify Franceschetti by sending an email to commerciale@franceschetti.it, specifying the Product in question and the defects or discrepancies found. The contested Product must be returned to Franceschetti together with a paper copy of the email sent for the dispute.
Franceschetti will examine the Contested Product and communicate via email to the Customer whether they are entitled to a refund of the price or a replacement of the Product. Any refund will cover the purchase price paid by the Customer and any return shipping costs to Franceschetti. The refund or replacement will take place within 30 (thirty) days from the email notice by which Franceschetti communicates to the User that they are entitled to a refund or replacement of the Product.
Franceschetti is not responsible for defects in the Products caused by delivery by third parties.
Franceschetti is not responsible for damages resulting from improper use of the Product, alteration of the same, normal wear and tear, or negligence in the care of the Product itself.

14 - Errors and Inaccuracies

Franceschetti srl aims to provide constantly updated information on the Site.
However, it cannot guarantee that the Site is completely free of any errors. The Site may contain typographical errors, inaccuracies, or omissions, some of which may relate to the price and availability of the Product and the Product information sheet itself.
Franceschetti srl reserves the right to correct errors, inaccuracies, or omissions even after an order has been placed and also reserves the right to change or update information at any time without prior notice.

15 - Authenticity Guarantee

Franceschetti srl guarantees the authenticity of all Products purchased on the Site. Franceschetti srl Products are entirely made in Italy and with the best materials. All intellectual property rights such as trademarks, service marks, shape trademarks, and copyrights are the exclusive property of Franceschetti srl. No page or content of this Site may be reproduced without prior express written permission.
All content published on the website www.t-switch.com including texts, documents, logos, images, graphics, videos, their arrangement, and adaptations are subject to intellectual property laws and protected by copyright. It is not allowed to copy, alter, translate, distribute, use, store, publish on other sites this content without prior written authorization from Franceschetti. Any content and contributions made by third parties are marked as such.
The download, viewing, and printing of the content of this website are only permitted for personal use and exclude the user from claiming any rights or claims to such material.
The "T-Switch" brand is a registered trademark owned by Franceschetti S.r.l. Franceschetti uses the "Franceschetti" brand as the company ID with which it presents itself to the market.

16 - Modification of the General Conditions

These General Conditions are governed by Italian law, including the Consumer Code and the E-Commerce law referred to in Legislative Decree 9 April 2003, no. 70.
Franceschetti srl reserves the right to modify these General Conditions of sale at any time. Any changes, modifications, cancellations, or additions will take effect immediately after they have been communicated through notes published on the Site. Once communicated, any access and use of Franceschetti srl's services by the Customer is understood as complete acceptance of the changes made.
In the event of disputes concerning the interpretation and execution of these general sales conditions between Franceschetti srl and the Customers, such disputes are subject to the exclusive jurisdiction of the court of the place of residence or domicile of the consumer.

17 - Contacts

For further information and assistance on the Site or on the online purchasing methods, please contact us at the following email address: info@t-switch.com or at the address below:

FRANCESCHETTI SRL
Via Fermana Nord, 95 – 63812 Montegranaro (FM)
Tel +39 0734 88706 – Fax +39 0734 892998